Dragging a large suitcase through a crowded Swiss railway station can make a simple journey stressful, especially when you face stairs, short connections, or a packed train. SBB luggage delivery lets you send eligible bags between selected stations and addresses in Switzerland or Liechtenstein so you can travel with less to carry.
Quick Answer
SBB offers station-to-station, station-to-door, door-to-station, and door-to-door luggage delivery. Regular transport normally reaches the destination two days after handover. Standard luggage costs CHF 12 per item, while address services add a CHF 30 or CHF 50 flat charge. Bags and ski equipment may weigh up to 23 kg each.
Key Takeaways
- Choose station-to-station, station-to-door, door-to-station, or door-to-door transport based on where you can hand over and receive your luggage.
- Regular service generally means handover or collection on day 1 and delivery or station collection on day 3.
- Standard bags and ski equipment may weigh up to 23 kg per item.
- Base prices start at CHF 12 per item. Address services add a flat charge, and express, car-free-location, or selected time-window fees may apply.
- You need a valid ticket for the full transport route or an accepted annual travelcard.
SBB luggage delivery services compared
SBB currently offers four main luggage transport options within Switzerland and Liechtenstein. Station-based services are available only at participating stations, while address-based collection and delivery points need a postal address that a vehicle can reach.
| Service | How it works | Regular timing | Base price | Booking channels |
|---|---|---|---|---|
| Station-to-station | Drop off and collect at participating stations. | Drop off on day 1; collect on day 3. | CHF 12 per luggage item. | Online or at a participating station. |
| Station-to-door | Drop off at a participating station; delivery to an eligible address. | Drop off on day 1; delivery on day 3. | CHF 30 flat charge plus CHF 12 per luggage item. | Online or at a participating station. |
| Door-to-station | Collection from an eligible address; collection at a participating station. | Home collection on day 1; station collection on day 3. | CHF 30 flat charge plus CHF 12 per luggage item. | Online, by telephone, or at a participating station. |
| Door-to-door | Collection from one eligible address and delivery to another. | Collection on day 1; delivery on day 3. Selected routes offer same-day express. | CHF 50 flat charge plus CHF 12 per luggage item. | Online, by telephone, or at a participating station. |
Check the official SBB luggage services overview before booking because participating stations, address availability, and transport times can vary by route.
Note: “Two days later” normally means that luggage handed over or collected on day 1 is ready for delivery or collection on day 3. Sundays, certain public holidays, station opening hours, and route-specific conditions can extend the schedule.
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How to book and pay for SBB luggage delivery
You can book through the relevant SBB service page, at a station that handles luggage, or by telephone when that channel is offered for your service. SBB lists the Contact Center number as +41 848 44 66 88, with a published charge of CHF 0.08 per minute.
Booking checklist
- Choose the service: Decide whether you need station-to-station, station-to-door, door-to-station, or door-to-door transport.
- Check availability: Confirm that the station handles luggage or that the collection and delivery addresses are eligible.
- Check the timing: Enter the route and dates in the SBB booking system. For a station service, also check the luggage-counter opening and acceptance times.
- Enter the order details: Add the collection point, destination, date, number of items, luggage categories, and any optional time window or express service.
- Keep the confirmation: Save the order number because you may need it to change the booking or report a problem.
- Prepare each item: Pack it securely and attach your name, address, and telephone number.
For door-to-door and door-to-station collection, place the order no later than 12 noon on the day before collection. The same deadline applies to selected express orders. Station drop-off deadlines depend on the route, station, and local luggage-counter hours.
Pro Tip: Do not rely only on the railway station’s general opening hours. Check its specific luggage check-in and collection times, which can be shorter.
Changing or cancelling an order
SBB says you can normally change details such as the number of items or an address until 12 noon on the day before collection. After that deadline, changes depend on the transport company responsible for the order.
Cancellations made by telephone by noon on the day before collection carry a published CHF 10 handling fee. A later cancellation can result in an additional charge of up to 100% of the booking price.
SBB luggage delivery prices
SBB publishes luggage prices in Swiss francs per single journey. Address services combine a flat charge with a separate fee for each item.
| Service or option | Published charge |
|---|---|
| Station-to-station | CHF 12 per luggage item |
| Station-to-door | CHF 30 flat charge plus CHF 12 per luggage item |
| Door-to-station | CHF 30 flat charge plus CHF 12 per luggage item |
| Door-to-door | CHF 50 flat charge plus CHF 12 per luggage item |
| Car-free-location surcharge | CHF 30 where applicable |
| Additional collection or delivery window | CHF 15 where available |
| Door-to-door express surcharge | CHF 50 on eligible routes |
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Example totals
- One station-to-station bag: CHF 12.
- Two station-to-station bags: CHF 24.
- Two station-to-door or door-to-station bags: CHF 30 + CHF 24 = CHF 54 before any surcharge.
- Two regular door-to-door bags: CHF 50 + CHF 24 = CHF 74 before any surcharge.
- Two express door-to-door bags: CHF 50 base charge + CHF 24 for the bags + CHF 50 express surcharge = CHF 124 before any other applicable fee.
Verify the final amount during booking because route availability and optional charges can change.
Luggage Special prices
SBB also offers a Luggage Special for participating hotels, holiday homes, and selected destinations:
- 1–4 items: CHF 44 per journey.
- 5–8 items: CHF 66 per journey.
- 9–16 items: CHF 99 per journey.
The offer appears only when the selected accommodation or destination participates. Orders must normally be placed by noon on the day before collection. Collections and deliveries do not operate on Sundays or certain public holidays, which are not counted as transport days.
Regular delivery and same-day express timing
Regular service
For the four standard luggage services, the usual pattern is:
- Day 1: Drop off the luggage at a participating station or have it collected from the address.
- Day 3: Collect it from the destination station or receive it at the destination address.
For address delivery or collection, SBB generally offers a broad period between 8 a.m. and 9 p.m. and sends a more precise two-hour window on the day before the appointment. A paid additional window may be available, but not every window is offered in every location.
Same-day door-to-door express
Express delivery is available only for selected locations and eligible travel luggage or ski equipment. SBB currently publishes these times:
- Collection: between 7 a.m. and 9 a.m.
- Delivery: between 5 p.m. and 8 p.m. on the same day.
Bicycles, e-bikes, and special bicycles are not accepted for express transport. Check the eligible regions on the official SBB door-to-door luggage page.
SBB luggage weight limits and accepted items
SBB accepts several travel and sports-equipment categories. Availability can vary by station and destination.
- Standard luggage: Bags, suitcases, sacks, and suitable boxes weighing up to 23 kg each.
- Ski equipment: Skis, ski boots, poles, snowboards, and sledges weighing up to 23 kg per item or packed unit.
- Bicycles: Standard bicycles, e-bikes, bike trailers, and some special bicycles can be accepted for an additional fee.
- Folded scooters: Folded scooters and e-scooters may be treated as one luggage item.
SBB currently lists CHF 20 for a standard bicycle and CHF 30 for an e-bike or special bicycle. Not every destination accepts every bicycle type.
Packaging and labelling rules
- Attach your name, address, and telephone number to every item.
- Use secure packaging that protects the item during handling and transport.
- Pack skis, ski boots, and snowboards in an appropriate transport cover.
- Do not tie separate objects together as one item.
- Remove bicycle bags, baskets, and child seats when required and book them separately as luggage.
- Transport bicycles unlocked.
- Carry spare e-bike batteries and other spare batteries with you; do not check them as luggage.
Items SBB does not accept
Warning: Keep passports, identity documents, cash, jewellery, medication, phones, laptops, cameras, keys, travel tickets, and other essential or valuable items with you. Several of these items are excluded from SBB luggage transport, and you may need immediate access to them during the journey.
SBB’s published exclusions include items that face a high risk of loss or damage, such as:
- Computers, laptops, televisions, cameras, and mobile phones.
- Cash, securities, cheque books, identity documents, and similar documents.
- Jewellery, watches, gemstones, and precious metals.
- Fragile items, works of art, and antiques.
- Furniture, moving boxes, and unsuitable containers.
- Perishable food, including dairy and meat products.
- Cargo bicycles and certain large or heavy electric bicycles.
- Commercial shipments, sold goods, merchandise, removals, and private shipments unrelated to a train journey.
The exclusion list is not exhaustive. Check the official SBB luggage help page when you are unsure about a particular item.
Ticket, address, and location requirements
- Travel entitlement: You need a valid ticket for the complete transport route or a qualifying annual travelcard, such as a GA, Half Fare, Point-to-Point, Regional, Night GA, or Modular Travelcard.
- Selected stations: You cannot check in or collect luggage at every Swiss station.
- Eligible addresses: Address collection and delivery points must be in Switzerland or Liechtenstein.
- Vehicle access: The address should be reachable by a suitable road vehicle. If it is not, the carrier may arrange another handover point.
- Car-free destinations: A surcharge or special handover arrangement may apply. Some bicycle services are unavailable in particular car-free resorts.
Receiving and collecting your luggage
Keep the order confirmation and order number until the luggage arrives. For address services, the carrier normally sends or confirms a shorter collection or delivery window on the previous day. Make sure the contact number in the booking remains active.
Station storage
For station collection, SBB provides free storage on the scheduled arrival day and for the following four days. After that period, the published storage charge is CHF 5 for each additional day.
If collection or delivery is missed
Call the SBB Contact Center promptly at +41 848 44 66 88. SBB says its luggage dispatch team or the carrier will then investigate and contact you directly.
Damage, delay, or lost luggage claims
SBB’s liability rules are governed by Swiss passenger-transport law and Tariff 602. The listed amounts are maximums for proven loss, damage, or eligible expenses. They are not automatic payments.
- Damage: Proven damage may be covered up to CHF 2,000 per item.
- Delayed delivery: Receipted emergency clothing, toiletries, and qualifying equipment rentals may be covered up to CHF 200 per item for each 24-hour period, or part of a period, for no more than 14 days. The overall maximum is CHF 2,000 per item.
- Total loss: The verifiable value of the item, its contents, and eligible replacement or emergency purchases may be covered up to CHF 2,000 per item.
To make a report, you may need:
- Your luggage order number.
- Photographs or other evidence of the damage or loss.
- Receipts for emergency purchases, rentals, repairs, or replacement items.
- Your bank details, including the information requested by the claim form.
Report visible or discovered damage no later than seven days after receiving the item. Emergency purchases or rentals caused by a delay should also be reported within seven days after you receive the luggage.
When an item goes missing, the receiving office starts a search. If it has not been found after 14 days, SBB says you will receive a total-loss notification. Keep all receipts and follow the instructions in that notification before filing the final loss claim.
Keep your order number, luggage photographs, and receipts until every item has arrived safely and you have checked it for damage.
Benefits of using SBB luggage delivery
The main advantage is that you can travel without carrying large bags through stations, onto trains, and between platforms. This can be especially useful for older travellers, families, ski trips, cycling holidays, long station transfers, and routes with several changes.
Door-based service also reduces the need to reach a station luggage counter with every bag. Station-to-station transport usually costs less, but you still need to deliver and collect the luggage yourself.
SBB luggage delivery compared with other options
The best choice depends on your route and how much handling you want to avoid:
- Carry the luggage yourself: No delivery fee, but you are responsible for lifting, storage, transfers, and station access.
- Station-to-station: The lowest-priced SBB option for standard luggage, but both stations must participate.
- Address service: More convenient when your accommodation or home is eligible, but the flat charge and possible surcharges increase the total.
- Taxi or ride service: Useful for a local road transfer, but it does not move the bags separately between distant Swiss destinations.
- Independent courier: May suit shipments that do not meet SBB’s travel-ticket requirement. Compare the provider’s weight limits, insurance, delivery time, prohibited items, and total quotation.
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Tips for a smooth SBB luggage delivery
- Book early: Do not wait until the final deadline, especially before weekends or public holidays.
- Verify each station: Check both the general opening hours and the luggage-counter acceptance times.
- Weigh every item: Keep standard luggage and ski equipment at or below 23 kg.
- Use strong labels: Put your contact details outside the item and a second copy inside it.
- Photograph the luggage: Take clear pictures of each item and its condition before handover.
- Carry essentials: Keep medication, identification, travel documents, valuables, electronics, chargers, keys, and a change of clothes with you.
- Stay reachable: Watch for a message or call about the collection or delivery window.
- Check immediately: Inspect each item when it arrives and keep all documents if you notice damage or delay-related expenses.
Frequently Asked Questions
What is SBB?
SBB is Swiss Federal Railways, Switzerland’s national railway company. It operates passenger rail services and offers related services, including luggage transport.
Which SBB luggage services can I book?
The main domestic options are station-to-station, station-to-door, door-to-station, and door-to-door. Selected door-to-door routes also offer same-day express delivery.
How long does SBB luggage delivery take?
Regular luggage is normally handed over or collected on day 1 and delivered or made available for collection on day 3. Sundays, public holidays, station hours, and route conditions can extend the schedule. Same-day express is available only in selected areas.
How much does SBB luggage delivery cost?
Station-to-station costs CHF 12 per luggage item. Station-to-door and door-to-station each add a CHF 30 flat charge. Door-to-door adds a CHF 50 flat charge. Car-free-location, express, and optional time-window surcharges may also apply.
What is the SBB luggage weight limit?
Standard bags, suitcases, sacks, boxes, and ski equipment may weigh up to 23 kg per item. Other size, packing, and category restrictions can apply to bicycles and special equipment.
Where is SBB luggage delivery available?
Address collection and delivery are available at eligible postal addresses in Switzerland and Liechtenstein. Station services work only at participating stations. Car-free areas and locations without vehicle access may require a surcharge or another handover point.
Do I need a train ticket to use the service?
Yes. SBB requires a valid ticket for the entire transport route or an accepted annual travelcard. The domestic luggage service is linked to personal travel and cannot be used as a general commercial shipping service.
Can SBB transport skis or a bicycle?
Yes, on eligible routes. Ski equipment must be packed and may weigh up to 23 kg. SBB publishes separate charges for bicycles and e-bikes, but some destinations and the same-day express service exclude bicycle transport.
Can I send luggage outside Switzerland?
The four services covered here are for eligible stations and addresses in Switzerland and Liechtenstein. SBB lists separate flight-luggage and international-luggage services for airport or cross-border journeys.
What should I do if my luggage is late or damaged?
Contact SBB promptly and keep your order number, photographs, and receipts. Damage and qualifying emergency purchases caused by a delay should generally be reported no later than seven days after you receive the item.
Sources
- SBB luggage services — overview of the four principal luggage transport options.
- SBB station-to-station luggage transport — price, timing, participating-station, packaging, and storage information.
- SBB station-to-door luggage transport — flat charge, item fee, delivery windows, and address conditions.
- SBB door-to-station luggage transport — booking deadline, collection window, price, and station collection rules.
- SBB door-to-door and express luggage transport — regular and express prices, times, locations, and restrictions.
- SBB luggage help and claims information — weight limits, excluded items, cancellations, damage, delay, and loss procedures.
