Dragging a suitcase through Zurich can turn a short stop into a tiring day. Zurich Hauptbahnhof, commonly called Zurich HB, has self-service lockers and a staffed luggage counter, so you can explore the Old Town, Bahnhofstrasse, or the lake without carrying every bag.
This guide explains the current locker locations, sizes, prices, opening hours, payment methods, staffed-storage rules, and collection process. The operating details below were checked against SBB information on July 23, 2026, but holiday hours and event pricing can still change.
Quick Answer
Zurich HB has lockers on the ShopVille mezzanine at floor –1 and staffed luggage storage on floor 0 in the northern section. Locker prices start at CHF 5–6 for six hours, depending on season and size. Lockers have a 96-hour maximum, while staffed storage accepts items up to 23 kg.
Key Takeaways
- Zurich HB lists five locker sizes, from S to XXL, with first-six-hour prices ranging from CHF 5 to CHF 15 depending on size and season.
- Locker access is listed as 4:15 a.m.–1:15 a.m. Monday–Friday and continuously open on Saturday and Sunday.
- The standard locker rental period is six hours, and the maximum is 96 hours.
- The staffed luggage counter accepts bulky items up to 23 kg, subject to available capacity.
- Keep passports, money, medicine, electronics, and other valuables with you because SBB excludes liability for loss of or damage to stored items.
At a Glance
| Time Required | Allow about 10–20 minutes to locate storage, choose a locker, pay, and load your bag. Allow more time during busy periods. |
| Difficulty | Easy, although the station’s size and multiple levels can make navigation slower. |
| Tools Needed | Your bag measurements, an accepted payment method, and a safe place for the receipt, QR code, key, or digital collection link. |
| Cost | CHF 5–15 for the first six hours, depending on locker size and seasonal pricing. Additional six-hour charges apply. |
What’s in This Article
Location and Storage Options
Zurich HB offers two main ways to leave luggage: self-service lockers and staffed luggage storage. Both are inside the station complex, but they are on different floors and follow different opening hours.
Self-Service Locker Location
The Zurich HB luggage lockers are in ShopVille on floor –1, at the mezzanine level. SBB describes the locker area as “ShopVille/stairways.” Follow the luggage-locker signs after entering the underground shopping level.
Locker access is currently listed as:
- Monday–Friday: 4:15 a.m.–1:15 a.m.
- Saturday–Sunday: Continuously open
Note: Zurich HB has several underground levels and platform areas. Do not wait until the final minutes before departure to find the lockers or return to your platform.
Staffed Luggage Counter Location
The staffed SBB luggage service is on floor 0 in the northern section of Zurich HB. Its current regular opening hours are:
- Monday–Friday: 8:00 a.m.–7:00 p.m.
- Saturday–Sunday: 9:00 a.m.–6:00 p.m.
The staffed option is useful when a bag does not fit a locker, when you need help with the storage process, or when you want to leave luggage for longer than the locker maximum. Holiday hours can differ from the regular schedule.
Locker Prices, Sizes, and Payment Options
Zurich HB lockers use a six-hour standard rental period. SBB publishes low-season and high-season prices, with higher rates possible during regional events and holiday periods.
| Size | Dimensions | First 6 Hours Low Season |
Each Added 6 Hours Low Season |
First 6 Hours High Season |
Each Added 6 Hours High Season |
| S | 35.1 × 55.5 × 45.7 cm | CHF 5 | CHF 2 | CHF 6 | CHF 3 |
| M | 35.1 × 55.5 × 62.0 cm | CHF 7 | CHF 3 | CHF 8 | CHF 4 |
| L | 35.1 × 55.5 × 94.5 cm | CHF 9 | CHF 4 | CHF 10 | CHF 5 |
| XL | 52.5 × 85.5 × 45.7 cm | CHF 10 | CHF 5 | CHF 12 | CHF 6 |
| XXL | 52.5 × 85.5 × 94.5 cm | CHF 12 | CHF 6 | CHF 15 | CHF 8 |
Zurich HB’s lockers use six-hour charging periods, not a single flat calendar-day rate. Leaving a bag longer than six hours creates an additional charge when you collect it.
Accepted Payment Methods
The Zurich HB locker listing includes CHF coins, Maestro, PostFinance Card, V Pay, Mastercard, Visa, American Express, Twint, Apple Pay, Samsung Pay, selected prepaid cards, and public-transport vouchers. The exact payment choices shown on your locker terminal take priority.
Carry a second payment option when possible. This is especially useful if a card terminal, mobile wallet, or phone connection does not work.
Rental Period
- Standard period: Six hours
- Maximum period: 96 hours
- After six hours: You pay the extra rental charge before opening the locker.
- After 96 hours: SBB may empty the locker and move the contents to the SBB Travel Centre for collection and payment.
Size and Weight Restrictions
Measure the widest, tallest, and deepest parts of your bag, including wheels, handles, and external pockets. Do not assume that an airline carry-on label means the bag will fit a particular station locker.
| Storage Factor | What to Check |
| Locker dimensions | Compare your complete bag dimensions with the official S, M, L, XL, or XXL measurements before paying. |
| Large suitcases | Try an XL or XXL locker, or use the staffed counter if the bag will not fit without forcing it. |
| Staffed-storage weight | Each item must weigh no more than 23 kg. |
| Bulky or unusual items | Ask the staffed counter about sports equipment, musical-instrument cases, folded strollers, and unusually shaped packages. |
| Available capacity | Neither a suitable locker nor acceptance at the staffed counter is guaranteed during busy periods. |
Pro Tip: Take a quick photo of your bag beside a measuring tape before the trip. You can compare the dimensions without unpacking or repeatedly trying different lockers.
How to Use a Zurich HB Luggage Locker
SBB operates more than one locker system. The screen and collection method may differ, so follow the instructions displayed on the machine in front of you.
Using a Red or Grey Locker
- Choose an empty locker that is large enough for your bag.
- Place your luggage inside without blocking the door or lock.
- Close the door until it clicks into place.
- Pay the amount shown on the screen.
- Take the printed receipt containing the QR collection code.
- Keep the receipt dry and secure until you return.
- Scan the QR code to collect your luggage.
- Pay any additional-time charge shown before the door opens.
Using a Digital Blue Locker
- Scan the QR code on the locker terminal with your phone.
- Select an available locker.
- Enter a valid phone number and email address.
- Pay the rental fee.
- Open the assigned locker and place your luggage inside.
- Use the link sent by text message or email when you return.
- Pay any extension charge before opening the door.
Using More Than One Locker
You may rent multiple lockers, but SBB instructs customers to rent them one at a time. Complete the first rental before starting the next one.
Letting Someone Else Collect the Bag
Another person can collect items from a red, grey, or digital blue locker when you securely give that person the collection code. Sharing the code also gives that person access to the locker, so send it only to someone you trust.
Security, Valuables, and Liability
A locker lets you leave ordinary travel bags at the station, but it does not remove all risk. SBB states that it is not liable for the loss of or damage to items stored in its lockers.
Warning: Keep your passport, visa, wallet, cash, bank cards, keys, essential medicine, irreplaceable documents, and expensive electronics with you. Do not use a locker for illegal, dangerous, leaking, perishable, or highly valuable items.
Protect the receipt, QR code, digital collection link, or key as carefully as you would protect the bag itself. A person who obtains the collection code may be able to open the locker.
Before leaving, check that the door is fully closed and that the machine has confirmed the rental. Save a photo or screenshot of any digital confirmation, provided it does not expose the collection code to other people.
Accessibility and Convenience
Station-based storage is useful after an early hotel checkout, before a late departure, or during a short Zurich stopover. After storing your luggage, you can reach trains, trams, shops, food outlets, Bahnhofstrasse, and the Old Town without leaving the central transport area first.
Travelers using a wheelchair, rollator, stroller, or heavy luggage should allow extra time. Zurich HB has several levels and long routes between the main concourse, Museumstrasse platforms, Löwenstrasse platforms, and ShopVille.
If you cannot operate a locker independently, SBB says you may use staffed luggage storage or request help through the Contact Center Handicap. Assistance within Switzerland normally needs to be requested at least one hour ahead, with longer notice required in some situations.
Assistance staff do not normally carry luggage for you. Pack so that you or a companion can manage the bag between the platform and storage area.
Staffed and Additional Luggage Services
The staffed SBB Travel Centre storage service accepts bulky luggage that does not fit into a locker. Each item must weigh no more than 23 kg, and acceptance depends on available space.
According to SBB’s general staffed-storage terms:
- Daily storage prices are based on local locker rates and generally range from CHF 6 to CHF 16.
- The fixed price for one month is CHF 120.
- Storage can run from one day up to one month.
- You can collect luggage only during the luggage counter’s opening hours.
- Capacity is limited, so staff cannot guarantee acceptance.
Zurich HB also handles separate luggage-transport services, including certain station-to-station, station-to-door, door-to-station, and airport-luggage services. These are transport services rather than simple same-day storage, so check the delivery deadline, eligible destination, price, and collection date before using them.
Planning and Troubleshooting Tips
- Measure your bag before arriving, including wheels and handles.
- Choose the smallest locker that comfortably fits the complete bag.
- Do not force a locker door against an overfilled suitcase.
- Carry a backup card or some Swiss franc coins.
- Keep valuables and travel documents outside the stored bag.
- Save the receipt, code, key, email, or text message until collection is complete.
- Return early enough to pay an added charge and walk back to your platform.
- Check holiday hours when using the staffed counter.
What to Do If the Lockers Are Full
Go to the staffed luggage counter during its opening hours and ask whether it has capacity. If the counter cannot accept the bag, use the SBB station finder to check storage at another nearby Zurich station before traveling there.
What to Do If Your Phone Battery Dies
For a digital blue locker, SBB sends the collection information by both text message and email. You may open the email on another phone, tablet, or computer and retrieve the collection link. Red and grey locker systems do not require your phone for collection when you have the printed QR receipt.
What to Do If the Locker Will Not Open
Check whether the machine is requesting an additional rental payment. If payment is complete and the locker still does not open, contact the staffed SBB Travel Centre during the day or the SBB Contact Center. Avoid pulling, kicking, or forcing the locker door.
How Early to Return Before Your Train
Build in enough time to reach the locker, retrieve the bag, and walk to the correct platform area. Twenty to thirty minutes is a safer buffer when you do not know the station layout, have reduced mobility, or expect crowds.
Frequently Asked Questions
What luggage storage options are available at Zurich HB?
Zurich HB has self-service lockers and a staffed SBB luggage counter. Lockers suit bags that fit one of the five published locker sizes. The staffed counter handles larger luggage up to 23 kg per item, subject to available capacity.
Where are the Zurich HB luggage lockers?
The lockers are in ShopVille on floor –1 at the mezzanine level. Follow the station signs for lockers or luggage storage near the ShopVille stairways.
How much do Zurich HB lockers cost?
The first six hours currently cost CHF 5–12 in low season or CHF 6–15 in high season, depending on locker size. Each additional six-hour period costs CHF 2–6 in low season or CHF 3–8 in high season.
What are the locker opening hours?
SBB currently lists locker access from 4:15 a.m. to 1:15 a.m. Monday through Friday. The lockers are listed as continuously open on Saturday and Sunday.
Can I store luggage overnight or for several days?
Yes. Zurich HB lockers use six-hour rental periods and have a maximum rental time of 96 hours. Staffed storage can accept luggage from one day up to one month, subject to its hours, weight limit, and available capacity.
What happens if I leave a bag in a locker for more than 96 hours?
SBB may empty the locker after the maximum rental period. You may then need to collect the contents from the SBB Travel Centre and pay the outstanding charges.
Can I pay for a locker without a smartphone?
Yes, the red and grey lockers listed for Zurich HB accept several non-phone payment methods, including CHF coins and major cards. A digital blue locker may require a smartphone, but the staffed counter is another option during its opening hours.
Can someone else collect my bag?
Another person can collect luggage from a red, grey, or digital blue locker if you give that person the correct collection code. Share the code securely because it provides access to the locker.
Is SBB responsible if stored luggage is lost or damaged?
SBB states that it is not liable for the loss of or damage to items stored in its lockers. Keep valuables, essential documents, medicine, and expensive electronics with you.
Zurich HB luggage storage can make a layover, early checkout, or late departure much easier. Choose a locker only after checking your complete bag dimensions, and use the staffed counter for a bulky item that does not fit.
Keep your collection code secure, return before your train with time to spare, and confirm current SBB information when traveling on a public holiday or during a major event.
Sources
- SBB: ShopVille-Zurich Main Station — locker dimensions, seasonal prices, payment methods, opening hours, and rental limits.
- SBB: Zurich HB Luggage Lockers — locker floor, location details, and access hours.
- SBB: Depositing Luggage at the SBB Travel Centre — staffed-storage prices, 23 kg weight limit, storage period, and capacity conditions.
- SBB: Help With Lockers — rental steps, collection methods, payment guidance, maximum periods, and liability.
- SBB: Contact Center Handicap — accessible travel assistance and notification times.
